The Student Loans Company is possibly one of the most useless establishment that I have ever had the pain of having to communicate with.

I am now battling them due to a loan value being placed against a student loan account which had been completely cleared of any outstanding amount. The SLC claim that the money has been paid, the supposed receiver says no money was due or has been received – yet the whole the debt is being paid on a monthly basis when nothing is owed!

There is no choice in the matter because it comes out by PAYE and payroll won’t stop it until HMRC advise them to, which they won’t as the SLC says they are owed money – it is a horrendously inefficient and bordering on fraudulent system when it comes to mistakes being made by the SLC.

After numerous phonecalls, a letter was sent to the SLC, including all the requested information and we were assured it would be resolved. 1 week later we receive a standard letter response, with the issue not having been looked into.

We have replied once again and have now attempted to use the “official” complaints procedure to see how that goes, but seeing as it’s still internal to the SLC, I am not expecting a great response. Watch this space…